Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Andy Hill, BMW M135i, Rotheram
My son had seen a car 3.5Hrs from home that "˜looked mint' in his words. Clearly driving 7+hours round trip to find a car wasn't genuine or the financials were wrong, didn't appeal to me in the slightest. Surely the lad could find something a bit closer!!

However, quick call to Jamie soon alleviated my fears. Jamie was understanding of my concerns and agreed that we could view & drive the BMW 135I m-sport without commitment. He also agreed trade-ins for two cars based on pictures provided in advance.

When we met some days later, Jamie was welcoming and professional and most importantly pressure free. He gave me all the time I needed to assess the car and supplied unlimited coffee!

I've rarely felt so assured about buying a car and signed on the dotted line without concern. There was a small knock on the brakes, but as it was late on Saturday the mechanics had left for the day. Jamie suggested I take the car, have it checked at my local garage and he'd pick up the bill, as he knew the that the car had been checked by his team.

Since then the car has been to a local garage and has checked out perfectly. Jamie has supplied warranty papers and my son now has to fight me for the most popular car in the family!

I've since referred two friends to Jamie and would buy from him again without hesitation. As Barrow-in-Furness is not around the corner for most people, my message to anyone reading this testimonial is that the distance is more than overcome by the end result!

All the best, Andy and James Hill.
Duncan Chesters, Range Rover Sport, Cardiff
Dear Jamie,

I thought it time to give you a quick follow up from our sale we concluded 2 weeks ago, and felt it necessary to congratulate you and your team for the professional and upmost fantastic service you have provided my wife and I on purchasing our new Range Rover.

We are thrilled with the car and are making some very envious neighbours!

Who would of thought you could buy a car for over £40,000 completely blind and feel as confident as we did. When we called you about the car, you made everything crystal clear, no hard selling and most of all no BS! Making the deal with you was very easy and I was elated with the part exchange offer you had made (even without seeing our car).

The icing on the cake was delivering the vehicle to our door some 283 miles away in pristine condition and with a full tank of fuel, this is something I wouldn't even of expected from the larger main dealers.

You have restored my faith in the used car sales market, after having some torrid buying experiences.

Stick to what you are doing, this is the kind of thing buyers REALLY want!

I will keep in touch, and who knows maybe we shall meet in person next time!

All the best,

Duncan and Marie.
Andy King, Audi S4, Midlothian
The white S4 saloon looked immaculate on the video and it was exactly as promised by Jamie both inside and out after making the trip down from Edinburgh.

No pressure on arrival, just a relaxed atmosphere from staff on site. Took my time and then signed on the dotted line. I traded my old car in and was happy with both the purchase and trade in prices, which I'd negotiated before arriving.

I'd always rather deal with a "local" business where you can build up trust, rather than paying extra for an Audi in an overly fancy franchised Audi showroom. I'd absolutely recommend Jamie and his team....the car is awesome. I'd be more than happy to return in a few years for my next car!

Thanks Andy.
Philip Dale, BMW 535 M Sport, Stoke-on-Trent
I contacted Knightsbridge cars Ltd, to originally purchase a XKR Jaguar 5.0 ltr, then saw a very clean low mileage BMW 535d so after quite a few lengthy conversations, I took the salesman's word as to the condition of the vehicle. As he was so helpful and accommodating.

I have never taken a salesman's word on a vehicle as the word unmarked is so often used. I have in the past had, like many purchasers , so many wasted journeys. So i decided to make the 150 mile trip Jamie sounded genuine,
So I went with my gut feeling, on arrival i was so pleased that i had taken the time to view the vehicle. It was immaculate as described.

The service and extra running around he did for me. Was nothing short of a rolls Royce service! I can't recommend them high enough.

Ten out of Ten lads. Looking forward to dealing with you again in the near future.

Regards Phil
Phil Dumbell, Audi A4 S Line Quattro Avant, Cheshire
I'm two cars into my relationship with Jamie and Matt now and I know I'll do business with them again.

The service and after sales have been first class, as has the openness and integrity of negotiating the specifics of each deal. A couple of after sales matters (new owner parking ticket and missing spare key) have been dealt with by Jamie without any issue, which is particularly impressive given both were outside his / Knightsbridge's control.

By my own admission, I'm ultra-picky about every aspect of buying a car but that has never felt like a problem with Knightsbridge; they entertain my many questions, to the point where I'll occasionally call to ask a bunch of questions about something I'll probably never be able to afford!

Thanks again guys; fingers crossed that RS4 isn't too far away!

Cheers, Phil.
Dr Sripada, Land Rover Discovery Sport HSE, Dundee
We have recently purchased a Land Rover Discovery Sport from Knightsbridge Cars and are absolutely thrilled with the new car.

Jamie in sales provided a very professional and efficient service from start to finish. He made sure everything we had asked for was included with the car and also provided a comprehensive warranty. It was also fully serviced to Land Rover specification before delivery and Jamie handled all the paperwork online on the same day.

The V5 and warranty paper work were posted to us within the following days and we even received an up to date 2018 SD card for the Land Rover satellite navigation. The car was priced reasonably and we were given a very fair deal for our part exchange.
Eddie (the gentlemen who delivered our car in Scotland and picked up our old one) was also very thorough in going through the paperwork and talking through features of the car. Having been valeted fully, the Land Rover was in immaculate condition, just as advertised on the website.

Purchasing a car over the phone without prior viewing can be a scary thing to do but Jamie clearly went out of his way to ensure we were happy before finalising the deal. Buying from Knightsbridge cars has definitely been a 5 star experience and we could not recommend them more!

It is a pleasant surprise to see a showroom that can provide both excellent cars as well as such unparalleled customer service and after sales. We shall certainly return to them in future when looking for our next car!

Thankyou.
Brian Ruane, Aston Martin DB9, County Mayo Ireland
Jamie

Just a quick mail to thank you and your company for the way you handled the sale and after sales of my DB9, I spotted it online, it was well advertised with the video, and as an Irish customer took a punt on you based on our various telephone discussion so I headed to Barrow-in-Furness in early January and was delighted and purchased this stunning car.

But what I felt I had to thank you for was when I had an issue with the car and being far away from you, your company honoured commitments made at the sale and put your money where your mouth was and made a fair contribution to addressing the issue, as a person in business I understand the pain this can be but in my book I would and expect someone to deliver on their word, you did and fair play, too often businesses and people do not do that.

I would happily do business again and recommend you to any perspective buyer

Well done!

Brian
David Macphee, Mercedes-Benz C63 AMG, Hest Bank Lancashire
For the first time when buying a car I've purposely sought out a person and not just the car. Jamie at Knightsbridge Cars made my second visit as straight forward and effortless as the first time I bought a car from them. I can't see myself going anywhere else!

Emails are answered quickly, Jamie takes care of all the paper work and the whole process is as simple as it can possibly be. Well worth the drive up for the right car.

Oh and P.S the car is simply epic! Manual mode, breaking heavily, pop, crackles and bangs are just addictive!

Thankyou again,

David.
Jim Campbell, AC Cobra, Bathgate
Top service from Matt ,and the guys. They went the extra mile to help me out, and make sure the deal was extra special. Highly recommended to buy any vehicle from them. Thanks guys.
Gregor Matheson, Lotus Evora S, Falkirk
The guys and the service at Knightsbridge Cars is absolutely impeccable.

From initial enquiry and requests for more information, to my laundry list of questions and genuine help rather than a sales push, to the brilliant service and flawless process on the day of purchase - these guys make the whole process the way it should be - genuine and painless. Jamie's attention to detail, willingness to help and non-pushy approach was a breath of fresh air and he was a pleasure to work with. Couldn't have been happier with working with him.

I had a particular unique set of circumstances with my part-exchange on my Lotus Elise and a journey down from Scotland around the busy Christmas period, and it couldn't have been smoother.

The Lotus Evora S I purchased was in absolutely stunning condition. Even my father who has his own Evora Sports Racer was even a little jealous of it. It was exactly how it was described and they even stuck 4 brand new Pirelli P-Zero tyres on it (which I am definitely thankful I don't need to pay for myself haha) as well as a new MOT and service.

By the time I got back to Scotland I had fallen in love with my new Evora but when/if I do come to purchase my next car, I will definitely be keeping an eye on the stock at Knightsbridge!

Til next time haha.
Paul & Janet Craigen, Mercedes C250 AMG, Kilmarnock
I was really delighted as recently bought a Mercedes C Class from Knightsbridge I can only say that Jamie who i dealt with made buying my new car effortless and was really genuine guy he described my new car perfectly. I asked allot of questions over a few days regarding if it had 2 keys , service history etc and he answered all questions very quickly and accurately.

When we turned up the car was sitting ready on road ready for test drive HONESTLY the word I used when i first seen the car was WOW!!! it was probably the best presented car I've ever bought second hand attention to detail was a 10/10.

Before we test drove the car Jamie went through that the workshop had noticed the car needed a new MOT and it required 4x new tyres and brakes pads and completed a full service so I had nothing to worry about for a while.

I was amazed by this honesty and the HIGH standards and that they really go out there way to make sure the car is 100% right before it leaves to be honest I think Knightsbridge cars have set the benchmark when buying second hand cars and I will be definitely buying from them again as it has been the best customer service experience that i have ever had from any dealer or dealership in the past and it was well worth the drive from Scotland so a BIG thanks to Jamie and the team

Thanks Paul & Janet.
Jack Murray, Volkswagen Polo R Line, Bristol
Hi Jamie,

Just want to say I'm really impressed with the car and your service you provided.

Thankyou for reassuring me, as buying blind was always going to be a nervous experience. However you made it painless!

The car is so tidy, well presented and drives well! You, and all at Knightsbridge Cars have provided a quality service.

So thank you ever so much, it's been a pleasure doing business with you. I will definitely look at your cars in the future when I want another upgrade.

Thank you ever so much once again!

Jack.
Ian & Anita Holmes, Porsche Boxster S, Barrow-in-Furness
We bought a Porsche Boxster S early Aug 17, on initial viewing the car was well presented on the showroom floor. Matt walked us around the car and talked us through the spec, service history, owners and work that he would complete to make the vehicle as close to perfect as a car of it age could achieve. We took the car for a test drive; it drove as a Boxster should and had perfect road manners. We struck a deal and two weeks later we picked up the car, it sat outside the showroom in prestige condition, shinning in the perfect sunlight.

Both Matt and Jamie support us well throughout the sale keeping us informed on the delivery date. We had a couple of niggles initially they responded with no hesitation and rectified immediately.

I would recommend this garage and team highly to colleague and friends.

Thanks guys for a seamless sale, once our bank balance supports, we will be back for another play thing!

Ian & Anita.
Sean Bell, Mercedes Benz CLA AMG, London
I had been looking for a new car for my wife for some time now and after two dealerships either didn't return my enquiries or failed at the first hurdle of basic customer service, I came across Knightsbridge cars in Cumbria and Jamie.

From the very start I had a good feeling about this business and anyone who your handed over nearly £30,000 pounds too I feel you should have a repour with and I certainty did with Jamie. Professional right the way through the whole process, polite and informative and even the delivery driver who dropped off our car to London was refreshing and explained about the car to us too.

Great! I will for sure be buying our next car from them again for sure.

Regards

Sean
Gregg Muirhead, BMW 125d M Sport, County Durham
Hi ,

I'm Gregg from Co Durham , I bought a BMW 125d M Sport from Knightsbridge cars.

From the first contact about the car , I cannot give this garage enough credit . I was in contact with Jamie who I must say was brilliant during my purchase. He was very helpful and arranged a viewing slot to suit me , he had the car all ready and made the purchase so easy . The car was in brilliant condition and was very reasonably priced . I met Jamie at the garage where he had everything ready so that I could take the car home that day . He handled all the paperwork and also give me a great price on part exchange.

After sales have also been brilliant and when I'm ever looking for a car in the future, Knightsbridge will be the first place I look . 10 out of 10 , thanks very much .

Gregg

Ray Dann, Jaguar F-Type 3.0 V6S, Hertfordshire
Hi Jamie A big thanks for all your help in my recent purchase of a Jaguar F Type. As your showroom was so far away from where I live it all had to be done over the phone, a big degree of trust was needed from both parties, but all went very smoothly. A fantastic buying experience.
Lee Frith, Audi A5 Black Edition, Barrow-in-Furness
I have bought 3 cars from Knightsbridge car sales now and every time I am pleasantly surprised by the quality of service & how helpful everyone at the garage is. From Matt in management to Jamie in sales and all the other staff there. I am always made to feel welcome and assured that they will do everything in there capabilities to help out with the purchase of any car. I found a car I liked on the internet and from giving Knightsbridge the details of the car they literally went the extra mile to collect the car from London and transport it up to me and sorted everything out from sorting out log books and private plate changes to arranging the whole finance package. If Carlsberg did car sales they would be called Knightsbridge car sales. Love the car & love the service.

Thanks very much.

Lee Frith
Graeme Wyatt, Ferrari 360 Modena F1, Bolton
Hi Jamie,

Just wanted to say many thanks for all your help with the purchase of our Ferrari 360 Modena. The whole experience from start to finish was flawless. Everything we asked of you was done and exceeded our expectations particularly sourcing and fitting the (very expensive!) wing shields at no extra cost.

Respect to your technician for having the courage to drill into the wings and doing a first class job fitting them. Paying for an over night stay in the beautiful hotel was a nice touch. The car is amazing and an absolute pleasure to drive. Highly recommended!

Cheers Graeme and Sharon
Lottie Richards, Audi TTS Cabriloet, Nottingham.
Hi Jamie,

I just wanted to say a HUGE thank you for all your help and support with purchasing my amazing car! It was such a pleasure to do business with such a professional, honest and genuine guy!

Thanks for keeping me updated with everything and going out of your way to be so kind.

The car is amazing, it runs like a dream I dont have any issues! Just the plates to go on and I'll be a very happy Lots!

Once again, thank you so much!

Hope you are well!
Lots x
Colin Jackson, Aston Martin Vantage V8, Manchester
Hi Matt,

I just wanted to send you a quick e-mail to say thanks for Aston Martin; the drive back to Manchester was amazing.

As you know I'd been to see several before I spotted your advert and all the other cars either had a missing service or had tatty interiors or poor paintwork so to say I was extremely nervous having committed to yours over the telephone is an understatement.

When I got to you I was made to feel welcome and there was no pressure on me to take the car. As it turned out the car was perfect and as described. When you talked me though how the car works you weren't patronising and you recognised that it was a huge purchase to me.

As you know my job is related to the motor industry and I deal with hundreds of different garages every year but you'd stood out to me, because of the job I do I get asked by people every day which garages I'd recommend and you are now top of my list. To many times people only make the effort to write bad reviews and often good work goes unrecognised so I wanted to show my thanks. Hope to see you soon and I can't wait for 3 years to pass so you can find me my DBS :)

Colin
Jane and Phillip Ware, BMW 730d Luxury, London
Jane and Philip Ware - LONDON

Dear Matt,

The days have whizzed by since we saw you and bought our lovely BMW 7 Series. Thank you for all your help.

We saw your advert on the internet and although we live in London we worked out a way to fit a trip to Barrow-in-Furness into the diary; half-term in the Lakes did it nicely.

It was quite a risk buying the car unseen but we were very much reassured by speaking directly with you. We were not disappointed because the car is even better than you said and we are enjoying it immensely.

The car is in beautiful condition, looks a picture and is a dream to drive. Would definitely have no doubt in buying another car from you in the future.

Kind regards

Jane and Philip Ware
Alan Parker, BMW M6 Cabriolet. London
Alan Parker, BMW M6 Cabriolet, London.

"To all the team at knightsbridge cars, the M6 is exactly how you described it if not better. Barrow In Furness is a good distance from London but you guys are without doubt worth the journey. excellent service from start to finish. many thanks."

Alan
Graham Wood, Mercedes-Benz C63 AMG, Aberdeen.

"Matt, Thanks for everything on Saturday, the hotel was spot on as you had said (food was excellent too)!!! We really enjoyed the drive up today, the car is excellent as you said although I am going to try to figure out some of the controls yet but that's a good thing (boys and toys)Thanks again for the additional prep work you put in with polishing, valet, number plates and the wheels which are stunning."

Regards

Graham
Rob Mitchell Mercedes SL55 AMG F1 Pace Car, Inverness
"Hey Matt,

Just a quick hello and to say thanks ever so much on the AMG u weren't lying about it,it's an absolute cracker mate am buzzing and well chuffed with it"

Thanks ever so much

Best regards

Rob : )
Nigel Moss, Mclaren Racing, Surrey.
Dear Dave,

Many thanks for the very smooth transaction in purchasing my Mercedes CLK AMG Black Series last week. I was delighted to meet such a pair of Team McLaren/F1 enthusiasts! Good to hear that you're enjoying the CLK Black as much as I'm mising it! Yes, the cash transferred OK...thank you. The deal was made very easy due to your professional manner and full payment, for what I feel was a fair price to both parties, was settled promptly on the day. The car is outstanding and I hope that the next owner will enjoy its performance as much I have done since buying it new back in 2008.

Best rgds,

Nigel Moss
McLaren Racing
Woking
Surrey
Jacob Moore, Audi R8 V8, London
I recently purchased my Audi R8 from Knightsbridge Cars in Cumbria after searching the internet for weeks.

From the first phone call, I knew I was dealing with a great company who were keen to provide a great customer experience and keen to do business.

I built up a great rapport with the boys and as such left a substantial deposit over the phone without even seeing the car. I then paid the balance the next week and the car was delivered to my doorstep. It was a daunting sum to payout on an unseen vehicle but upon the car's arrival i was stunned at the quality.

The R8 is outstanding and the service level from These guys is exemplorary.

I am One happy R8 Driver.

Jacob Moore, London.
John Rooney, Aston Martin Vantage, Barrow In Furness
"As well as buying an excellent car the process of purchase and exchange of my old car was seamless. At every stage I was confident that I could trust any details that I had been given. The presentation and condition of the car on collection was exemplary and showed a professional attitude to the overall process of car sales. I have no hesitation in recommending Knightsbridge Cars

John Rooney
Mr S Mondair, Ferrari F430, Bristol.
Mr S Mondair, Ferrari F430 Spider, Bristol

"Dave, the F430 is just superb and is exactly as you described it. Thank you for all your time and attention to detail, it has not gone unoticed. Wishing you continued success. i will see you when it is time for a 458 italia!"

MR S MONDAIR
Margaret Parkinson, Audi A4 S-line, Clitheroe.
Hi Jamie,
Thankyou for the help in buying our new car. I cant believe we purchased a £24000 car over the phone! You told me to trust you, and I did. When we arrived to collect, it was everything you said it was.

Your word is your bond, keep to that and you will never go far wrong.

Margaret.
Daniel Muldoon-Smith, Range Rover 4.4 Vogue SE, Cumbria
As a prolific private buyer and seller of performance and prestige cars it's been fantastic to work with Knightsbridge Cars over the past several years. They have gone out of their way to source, supply and sell numerous vehicles on my behalf all of which have been in exceptional condition with fantastic pedigree.
These guys really know there stuff, and is clear that all of the staff are passionate about cars right from the directors and sales staff down to the mechanics, technicians and superb detailers. A true one-stop shop for a car enthusiasts buying, selling, servicing and detailing needs.
Raymond Burch, Mini Cooper "S" Cabriolet, Gatwick.
HI Jamie,

Thanks for your first class service. The car was delivered as promised and oh boy what a samshing car, better than we ever thought.
The car was immaculate and in pristine condition exactly how you described it to us. Once again Thank You jamie, we are very happy with Knightsbridge Cars, you and of course the mini.

Ray and Sam, gatwick.
Pat and Mike Brass, Ford Focus ST, Penrith
Myself & my son have just bought a fantastic car, our new Focus ST!. Jamie was a pleasure to do business with. It was a breath of fresh air walking into their showroom with no hard sales talk. No flash suits and false smiles. We would recommend Knightsbridge Cars to friends, family and will be back for our next car.

Thanks lads.